Policies

Check-in/Check-Out

Our normal check-in time is 3:00pm, check-out is 11:00am.

Guaranteed check in is 3:00pm. Early check-in is not guaranteed. We are unable to accept early check in requests due to the high volume nature of our business.

We practice contactless check-in at this property. You will receive a text message with your instructions on how to access your room. When making your reservation, please ensure you have a mobile phone number on file. If you do not have a mobile phone, please ring the bell in the lobby for assistance.

We can always be reached via text message or phone call for special requests or emergencies at (218) 324-2025.

Housekeeping hours are between 9:00am and 5:00pm. Please ensure special requests are made between these hours to guarantee your request.

If you plan to arrive after 11:00pm, please let us know via text message or phone call (218) 324-2025.

Smoking Policy

Our rooms are non-smoking for reasons of health, safety and comfort for all of our guests. Guests who violate the policy and smoke inside the premises are subject to a minimum $300.00 charge for returning the room to smoke-free status and agree to being charged by accepting this policy. We appreciate your understanding. Designated outdoor smoking areas are available.

Guest Conduct

Quiet hours are between 10:00pm and 8:00am daily, any guest making excessive noise between these hours or disturbing the peace at any hour will be warned and could be asked to leave.

Clothing (shirts, shoes, etc.) is required while in the common areas, including outdoors while on our property.

Parking is permitted in designated areas free of charge. Please do not park vehicles or trailers on the grass or garden areas. Please do not block the view for other guests with your vehicle or trailer.

Outdoor cooking is permitted in designated areas on the pavement only. Guests are not permitted to use grills on covered patios/decks, near other guest rooms or on grass areas. Charcoal grills cannot be used on the property due to excessive smoke. Guests are required to clean up the area after cooking and remove any litter.

Hot plates, candles, unauthorized appliances, propane canisters, etc. are not to be stored in a guest room.

Lost Keys

Lost keys will result in a $200.00 charge to re-key the room.

Pet Policy

Pets are not permitted at this property.

Cancellation Policy

Cancellations are free up to 7 days prior to the date of arrival, after this time we charge you 100% the room rate as cancellation fee. Cancellations that occur less than 7 days prior to arrival are subject to a cancellation fee.

For weekly rates, minimum stay-based rates or special offer rates, if a reservation in cancelled before the end of the agreed upon term, discounts may also be cancelled and the rate would revert back to our standard rack rate.

Please be sure to acquire trip insurance in the event of unexpected illness, death or weather related emergencies as we are not able to make an exception to this policy. Additional policies apply to group reservations of three or more rooms.

Lost Items

Items left behind and requested to be mailed will incur a minimum charge of $25 and may take up to 30 days to receive. We are not responsible for lost or stolen items. When the guest uses the parking lot within the premises of the motel, the motel simply offers the space for parking and shall not be liable for the custody of the vehicle of the guest, whether the key of the vehicle has been deposited at the motel or not.

Damage Policy

Damaged or missing items from rooms post check out will be charged to your credit card on file. These include but are not limited to remote controls, linens, pillows, mugs, room key, dishes/cutlery, etc.; please inquire if you have any questions or concerns about this policy.

Injuries

Guest(s) agrees to carry the appropriate insurance policies while staying on the property and forever discharge and release the property from any legal liability and to not sue the property for damage or any injuries, including death, caused by, related to or resulting from, guest's stay or travel to or from the motel.

Payment Policy

Our rates are based on double occupancy, additional adult guests may require an additional charge. All room rates and extra charges are subject to tax. Indirect booking channels (e.g. booking.com etc.) may require full payment in advance.

Payment in full is required on the day of check-in.

Valid ID must be presented upon request along with the credit card used to reserve online or by phone. The credit card on file must belong to the guest staying in the room.

A valid major credit card is REQUIRED to stay at this property. Debit cards are not acceptable. Reservations booked without valid payment information on file may be subject to cancellation if guest is unresponsive to a request to provide payment information on a sold out night within a requested time frame.

Rental Policy

We reserve the right to refuse service to anyone not meeting the above guidelines. We reserve the right to ask a guest to immediately vacate the property if they are violating any of the above guidelines. Local guests are permitted on a case-by-case basis in emergency situations. All guests must be registered on the room if they are staying in the room.